Oracle Service Cloud

Oracle Service Cloud – RightNow

 

Service Cloud Implementation and Development Services.

To thrive in today’s customer empowered environment, brands need to deliver the best customer

experiences when, where and how customers want it. Oracle Service Cloud combines Web, Social

and Contact Center experiences for a unified, cross-channel service solution in the Cloud, enabling

organizations to increase sales and adoption, build trust and strengthen relationships, and reduce

costs and effort. The enterprise platform provides transparent reliability, unmatched security, and

total Cloud freedom for mission critical customer experience delivery.

“Oracle Service Cloud makes it possible for you to better understand your customers and quickly

deliver the right answers at the right time through preferred service channels and devices.

Whether you need to deliver web customer service, enable a cross-channel contact center, provide

fast service in the field, connect silos, or adhere to policies and regulations, Oracle Service Cloud

makes it easy for customers to engage with your brand; your employees to serve customers; and

your organization to adapt to changing business needs.”

 

Smart-Start Approach

 

With our help, you can be up and running on Service Cloud in as little as four weeks, by leveraging

our fixed-price, fixed-scope Service Cloud Smart-Start Packages.

 

Whether you are looking to deflect customer queries away from your Contact Center through

RightNow’s self-learning Knowledgebase, deliver a better Web Customer Experience through

the use of Chat and Co-Browse, or engage with your customers across Social Channels,

we can help you.

 

We have deep knowledge of the Oracle Service Cloud technology as well as its roadmap, and are now a

Specialized Partner recognizing our skills and expertise in implementing the Oracle Service Cloud

for customers. If you’re interested in finding out more about Oracle Service Cloud, or how we can

help you with it, please contact us at info@irelate.be.

 

Functionalities & Advantages

Functionalities

-HR helpdesk

– IT helpdesk

– Incident management

– Knowledge base

– SRM

– Online surveys

– Click to chat (proactive chat)

Advantages

1.Connect Engagements

Be consistent as engagements move across channels.

2.Understand Needs

Infuse actionable insight for greater customere value.

3.Solve Problems

Deliver the right answer at the right time, everytime.

4.Delight Customers

Provide reliable, adaptive experiences anywhere.